1. Stop untracked changes
Do not keep changing settings, deleting records, reinstalling plugins, or accepting conflicting provider instructions without recording what happened.
URGENT WEBSITE HELP
Your website is failing. Start with the safest next move.
Send the affected site, what changed, when it started, and what customers can no longer do. Boho will triage the visible incident, identify the most likely immediate risk, and determine whether we can act safely.
Do not send passwords, recovery codes, private keys, payment information, or private customer records. is arranged separately.
Calm diagnosis. Authorized access. Bounded action. Documented result.
DO THESE THREE THINGS NOW
Before changing anything else
2. Capture the failure
Save the affected URLs, exact error text, screenshots, start time, recent changes, and anything that still works.
3. Preserve owner access
Confirm which owner-controlled , hosting, email, analytics, repository, and provider accounts still work. Do not send credentials through this form.
WHAT COUNTS AS AN EMERGENCY
Use Emergency Help when the problem is active and consequential.
The public site is unavailable
The website is down, serving the wrong content, or failing for a meaningful share of visitors.
Customers cannot act
A form, phone link, booking path, checkout, notification, or other valuable customer action stopped working.
A launch or migration failed
Important pages, , mobile layouts, tracking, or integrations broke during a .
The domain or changed
The domain stopped resolving correctly, records changed unexpectedly, or a provider transition interrupted the website or email.
Access disappeared during an incident
The business lost authorized access to a critical website, domain, hosting, analytics, or provider account while operations are affected.
Search access was accidentally blocked
Important pages were removed, redirected incorrectly, marked not to index, or otherwise made unavailable after a known change.
A redesign, ordinary audit, SEO plan, content update, feature request, or frustrating provider relationship is important, but it belongs in the standard free review when the public system is still operating.
Use the standard reviewWHAT HAPPENS AFTER SUBMISSION
Triage before intervention.
1. Confirm the incident
Boho reviews the public failure, known change, affected customer path, timing, and the authority available to act.
2. Stabilize the highest-value path
The first recommendation may be containment, a provider escalation, a known-good restore, or a bounded rather than a broad repair.
3. Approve the action and price
Paid work begins only after the immediate action, access, responsibility, billing basis, and verification target are understood as clearly as the incident allows.
4. Verify and document
Boho checks the agreed recovery or stabilization target and records the action, known limits, unresolved dependencies, and next recommended step.
PRIORITY WORK
Urgent work is scoped before paid work begins.
Focused Website Help starts at $200. Priority, after-hours, access-intensive, or work that displaces scheduled projects may cost more. Boho will explain the immediate action and billing basis before paid work begins whenever circumstances allow.
Submitting an emergency request does not guarantee immediate response, acceptance, restoration, recovery, or a specific resolution time.
EMERGENCY TRIAGE REQUEST
Describe the Emergency
Share the public system, the active failure, when it began, what changed, and which customer or business function is affected. Do not send credentials or secrets through this form.
Fields marked Required must be completed before the form can be sent.
Some incidents need another responsible party first.
- Contact the registrar, host, platform, mailbox provider, payment processor, or software provider when only that provider can restore the affected service.
- Contact an attorney when ownership, contracts, legal demands, or access authority are disputed.
- Contact a cybersecurity or incident-response professional when unauthorized access, malware, data exposure, extortion, or a broader compromise is suspected.
- Contact the insurer when a policy may require notice or approved response providers.
- Contact the relevant regulated professional when medical, financial, legal, payment, privacy, or regulated data obligations are involved.
Urgent does not mean unbounded.
The safest first action may be containment, rollback, evidence preservation, provider escalation, or specialist referral. Boho will not make an incident larger merely to appear responsive.